When do you send out bills?
The city is divided into twenty-three districts (cycles) with one cycle read each working day and billed within forty-eight hours excluding holidays and weekends. The bills are produced once each month for a cycle, giving the customer twelve bills per year. To determine the approximate billing date, we must know the exact address to determine which cycle the customer account is in and then check the monthly billing schedule.

Show All Answers

1. What do I have to do to get water service?
2. How much is the deposit?
3. How do you figure the sewer charge?
4. Do you pay interest on deposits? What happens to the interest?
5. Why is my bill so high?
6. Why is my water cut off? Don't you give notice?
7. When do I get my deposit back?
8. How can they read my meter when the grass has grown over it?
9. How can they read my meter when it's full of water?
10. How can they read my meter when the hands are missing?
11. What do I have to do to get my meter fixed?
12. Is there a charge for transfer of service?
13. When do you send out bills?
14. How can I have a past due amount on my bill when I paid last month?